Information Collection
At The Golden Spoon, located at 123 Mission Street, San Francisco, CA 94105, we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard your personal information. This policy applies to information we collect when you use our website, dine at our restaurant, make reservations, or otherwise interact with us.
We collect several types of information from and about users, including:
- Personal Information: This includes your name, email address, phone number, postal address, and any other information you voluntarily provide when making a reservation, subscribing to our newsletter, or contacting us.
- Payment Information: When you make a purchase or reservation, we collect payment information such as your credit card number, expiration date, and billing address. This information is securely processed by our payment gateway provider.
- Usage Data: We automatically collect information about your interactions with our website, such as your IP address, browser type, referring/exit pages, operating system, date/time stamps, and related data. We also use cookies and similar technologies to track your activity on our site. More information about our use of cookies can be found in our Cookies Policy.
- Reservation Information: When you make a reservation, we collect details such as your preferred date and time, party size, and any special requests.
Use of Information
The information we collect is used for various purposes, including:
- Providing Services: To process your reservations, fulfill your orders, and provide you with the dining experience you expect from The Golden Spoon.
- Communication: To respond to your inquiries, send you updates about your reservations, and provide you with information about our menu, special events, and promotions.
- Marketing: With your consent, we may send you newsletters, promotional emails, and other marketing communications. You can opt out of receiving these communications at any time by following the unsubscribe instructions provided in the emails.
- Improving Our Services: To analyze website usage, identify trends, and improve the functionality and content of our website and services.
- Legal Compliance: To comply with applicable laws, regulations, and legal processes.
- Personalization: To personalize your experience on our website and in our restaurant, by recommending menu items or services that may be of interest to you.
Information Sharing:
We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except in the following circumstances:
- Service Providers: We may share your information with trusted service providers who assist us in operating our website, conducting our business, or providing services to you, such as payment processors, email marketing providers, and website analytics providers. These service providers are contractually obligated to protect your information and use it only for the purposes for which we disclose it to them.
- Legal Requirements: We may disclose your information if required to do so by law or in response to a valid legal request, such as a subpoena or court order.
- Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of the transaction. We will notify you via email and/or a prominent notice on our website of any change in ownership or uses of your personal information, as well as any choices you may have regarding your information.
Data Retention:
We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, as described in this Privacy Policy, or as required by law. When we no longer need your personal information, we securely delete or anonymize it.
Data Security
We implement a variety of security measures to protect your personal information from unauthorized access, use, or disclosure. These measures include:
- Encryption: We use industry-standard encryption technology to protect your payment information and other sensitive data during transmission.
- Secure Storage: We store your personal information on secure servers that are protected by firewalls and other security measures.
- Access Controls: We restrict access to your personal information to authorized personnel who need it to perform their job duties.
- Regular Security Assessments: We regularly assess our security measures to ensure that they remain effective and up-to-date.
Despite our best efforts, no method of transmission over the internet or method of electronic storage is completely secure. Therefore, we cannot guarantee the absolute security of your personal information. If you have reason to believe that your interaction with us is no longer secure, please notify us immediately.
Your Rights:
You have certain rights regarding your personal information, including:
- Access: You have the right to request access to the personal information we hold about you.
- Correction: You have the right to request that we correct any inaccurate or incomplete personal information we hold about you.
- Deletion: You have the right to request that we delete your personal information, subject to certain exceptions.
- Objection: You have the right to object to the processing of your personal information for certain purposes, such as marketing.
- Restriction: You have the right to request that we restrict the processing of your personal information in certain circumstances.
- Data Portability: You have the right to receive your personal information in a structured, commonly used, and machine-readable format and to transmit it to another controller.
To exercise these rights, please contact our Data Protection Officer, Eleanor Vance, at [email protected] or call (415) 555-2323. We will respond to your request within a reasonable timeframe and in accordance with applicable law.
Policy Updates
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post any changes to this policy on our website and update the “Last Updated” date at the top of this page. We encourage you to review this policy periodically to stay informed about how we are protecting your information. Significant changes will be communicated via email to our subscribed users.
Third-Party Links:
Our website may contain links to third-party websites that are not owned or controlled by The Golden Spoon. We are not responsible for the privacy practices of these websites. We encourage you to review the privacy policies of these websites before providing them with your personal information.
Children's Privacy:
Our website and services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under the age of 13. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately. If we become aware that we have collected personal information from a child under the age of 13, we will take steps to delete the information as soon as possible.
Governing Law:
This Privacy Policy shall be governed by and construed in accordance with the laws of the State of California, without regard to its conflict of laws principles. Any disputes arising under or in connection with this Privacy Policy shall be resolved in the state or federal courts located in San Francisco County, California.
Contact Information:
If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us:
Data Protection Officer: Eleanor Vance
Address: 123 Mission Street, San Francisco, CA 94105
Email: [email protected]
Phone: (415) 555-2323
We are committed to resolving any privacy concerns you may have. Thank you for entrusting your personal information to The Golden Spoon. We value your privacy and are dedicated to protecting it.